Provider Authorization Portal Update
HSCSN is excited to announce the launch of a new provider portal experience, designed to make it easier and more secure for you to do business with us.
We’ve partnered with Availity Essentials, a multi-payer provider portal, as the access point and selected HealthEdge as our partner for managing authorizations.
Through this new platform, you will be able to:
- Check Claims Status
- Verify Enrollee Eligibility and Benefits
- Submit Prior-Authorizations Online
If you have any questions, please contact HSCSN’s Customer Care at (202) 467-2737.
Additional Portal Resources
Click on the dropdowns below to find helpful information on navigating the provider portal, including FAQs and how-to videos.
- Frequently Asked Questions (FAQs)
HSCSN Authorization Portal Inpatient Requests FAQs
[PDF - 445 KB]HSCSN Authorization Portal Outpatient Requests FAQs
[PDF - 487 KB]
- Desk Level Procedures (DLPs)
HSCSN Authorization Portal DLP - Draft Authorizations
[PDF - 677 KB]HSCSN Authorization Portal DLP - Edit Date of Service
[PDF - 508 KB]HSCSN Authorization Portal DLP - Messages: Submitting Additional Information
[PDF - 1.0 MB]HSCSN Authorization Portal DLP - Navigating the Home Page
[PDF - 717 KB]HSCSN Authorization Portal DLP - Provider Search
[PDF - 527 KB]HSCSN Authorization Portal DLP - Submitting an Extension of Existing Authorization
[PDF - 687 KB]HSCSN Authorization Portal DLP - Submitting Inpatient Discharge
[PDF - 582 KB]HSCSN Authorization Portal DLP - Submitting an Inpatient Request
[PDF - 2.0 MB]HSCSN Authorization Portal DLP - Submitting an Outpatient Request
[PDF - 1.8 MB]HSCSN Authorization Portal DLP - Submitting a Peer-to-Peer Review Request
[PDF - 412 KB]HSCSN Authorization Portal DLP - Viewing Authorizations in Progress
[PDF - 1.9 MB]HSCSN Authorization Portal DLP - Withdrawing a Pending Authorization
[PDF - 626 KB]
- Video Resource Library
Homepage Navigation (4:25)
Messages (3:31)
Searching for Authorizations (4:58)
Searching for Notes, Documents, and Letters (2:53)
Submitting Additional Information (2:37)
Submitting Draft Authorizations (3:30)
Submitting Extension (Reauthorization) Requests (3:27)
Submitting Inpatient Discharge Notification (5:15)
Submitting New Inpatient Requests (12:03)
Submitting New Outpatient Requests (11:51)
Submitting Outpatient Date of Service Edits (2:47)
Provider Resources
Get information on HSCSN procedures, provider resources, credentialing, and more.
Access online forms you need as an HSCSN provider.
HIE provides some of the best tools to connect health system partners and gives providers the right information at the right time regardless of location, organization, or EHR.