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The District of Columbia Department of Health Care Finance (DHCF) has recently finalized new regulations affecting Medicaid reimbursement for certain out-of-pocket expenses. Learn more.
Partners in Planning and Providing Care
Your Care Manager
Your Care Manager - A Partner in Planning and Providing Care
You will have a Care Manager to help with care. Your Care Manager will contact you by telephone within the first five days after you sign-up for HSCSN. At that time, you can agree on a time to meet. After that, you will meet with the Care Manager up to three times per year.
Your Care Manager will:
- Work with you and your health care providers to prepare a Care Coordination Plan.
- Make appointments with your PCP, specialists, and other health care providers.
- Setup rides to health care services.
- Make sure the doctors and other providers have the information about your or your child’s condition.
- Make sure your providers or your child’s providers are following the Care Coordination Plan.
- Make sure your child’s school, district agencies, and providers are giving you the services in a treatment plan.
- Help you to understand your condition or your child’s condition and how to manage it.
- Connect you to people in the community who can help you or your child.
- Meet with you face-to-face during the year to:
- Complete assessments.
- Talk about the Care Coordination Plan for you or your child.
Contact Your Care Manager
HSCSN Customer Care Business Hours
HSCSN Customer Care is available Monday-Friday from 8AM - 5:30PM.
For emergency reasons, a Care Manager will be available 24 hours a day, 7 days a week to answer questions and provide support on any issues about your Care Manager.