We want you to keep your health coverage! To make sure you do not miss important information and renew your coverage, please be sure that DHCF has your current contact info. Take a minute to update your address, phone number, and email address at districtdirect.dc.gov. If you need additional assistance, you may call the Public Benefits Call Center at 202-727-5355 between 7:30 a.m. and 4:45 p.m. 

Update your information

Transportation Services

Transportation Services

HSCSN is proud to provide our enrollees and caregivers with transportation they can trust. To request transportation, follow these steps:

  1. Find out if the transportation you need is approved by HSCSN. If you don’t know, call your Care Manager or check the transportation brochure.
  2. Once your transportation is approved, call Verida at 1-866-991-5433. Schedule your pick-up at least 24 hours before your appointment time.
  3. Meet your driver at the pick-up spot. Your driver will wait only 10 minutes past the pick-up time.
  4. When you finish your appointment, call Verida at 1-866-991-5433. They will let the driver know you are ready for pick-up.
    • Once you call for a pick-up, a driver should arrive within one hour.
    • If your driver is later than one hour, call Verida.

For more information, call Customer Care at (202) 467-2737 or 1 (866) 937-4549.