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The District of Columbia Department of Health Care Finance (DHCF) has recently finalized new regulations affecting Medicaid reimbursement for certain out-of-pocket expenses. Learn more.

Transportation Services

Transportation Services

HSCSN is proud to provide our enrollees and caregivers with transportation they can trust. To request transportation, follow these steps:

  1. Find out if the transportation you need is approved by HSCSN. If you don’t know, call your Care Manager or check the transportation brochure.
  2. To schedule transportation, call Verida at 1-866-991-5433 at least 24 hours before your appointment, Monday through Friday. If you call after business hours, your request will be handled the next business day.
  3. Meet your driver at the pick-up spot. Your driver will wait only 10 minutes past the pick-up time.
  4. When you finish your appointment, call Verida at 1-866-991-5433. They will let the driver know you are ready for pick-up.
    • Once you call for a pick-up, a driver should arrive within one hour.

For more information, call Customer Care at (202) 467-2737 or 1 (866) 937-4549.