We want you to keep your health coverage! To make sure you do not miss important information and renew your coverage, please be sure that DHCF has your current contact info. Take a minute to update your address, phone number, and email address at districtdirect.dc.gov. If you need additional assistance, you may call the Public Benefits Call Center at 202-727-5355 between 7:30 a.m. and 4:45 p.m. We will mail you information when it is time to renew your coverage.

Update your information

Contact Us

Your health is important to us!  If you have a medical emergency, immediately call 911 or go to your nearest emergency room.

Urgent Care

If you are having medical problems that are not an emergency, but you need help now, call your primary care provider or your care manager.  If you need help after 5:30 p.m., please contact our after-hours customer care services hotline at 202-467-2737.

If you are away from home and need emergency care:

  1. Go to the nearest emergency room.
  2. Present your HSCSN ID card.
  3. Notify your primary care provider.
  4. Contact your Care Manager within 24 hours.

Important Numbers

Customer Care Services (24 hours a day, 7 days a week)

Primary Telephone: 202-467-2737

Translation and Language Line: 202-467-2737

Primary Fax: 202-467-0978

TTY/TDD: 202-467-2709 dial 711

After Hours Hotline: 202-467-2737(Monday - Friday: 5:30 p.m. to 7:30 a.m./Weekends and Holidays: 24 hours) 

Delta Dental Customer Services: 800-357-8258  (8:00 a.m. to 8:00 p.m. Monday through Friday)

Primary Telephone: 1-888-258-8023 

Support Services

Health Services for Children with Special Needs, Inc. (HSCSN)

1101 Vermont Avenue, NW, Suite 1200
Washington, DC 20005
Primary Telephone: 202-467-2737
Customer Care Toll-Free Number 1-866-937-4549
Language Line: 202-816-7706
Primary Fax: 202-466-8514
TTY/TDD: 202-467-2709

HSCSN Wellness Center

3400 Martin Luther King Jr Ave SE
Washington, DC 20032
202-580-6485

Standard UM Requests

Email: UM@hschealth.org

Fax: (202)-721-7190

Expedited UM Requests

Email: ExpeditedRequests@hschealth.org

HSCSN Department Numbers