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Contact Us

Your health is important to us!  If you have a medical emergency, immediately call 911 or go to your nearest emergency room.

Urgent Care

If you are having medical problems that are not an emergency, but you need help now, call your primary care provider or your care manager.  If you need help after 5:30 p.m., please contact our after-hours customer care services hotline at 202-441-5268.

If you are away from home and need emergency care:

  1. Go to the nearest emergency room.
  2. Present your HSCSN ID card.
  3. Notify your primary care provider.
  4. Contact your Care Manager within 24 hours.

Important Numbers

Customer Care Services (24 hours a day, 7 days a week)

Primary Telephone: 202-467-2737

TTY/TDD: 202-467-2709

After Hours Hotline 202-441-5268 (Monday - Friday: 5:30 p.m. to 7:30 a.m./Weekends and Holidays: 24 hours)

Delta Dental Customer Services (8:00 a.m. to 8:00 p.m. Monday through Friday)

Primary Telephone: 1-888-258-8023 

Support Services

Health Services for Children with Special Needs, Inc. (HSCSN)

1101 Vermont Avenue, NW, Suite 1200
Washington, DC 20005

Primary Telephone: 202-467-2737
Language Line: 1-866-937-4549
Primary Fax: 202-466-8514
TTY/TDD: 202-467-2709

HSCSN Family and Community Development Outreach Department (FCD)

3400 Martin Luther King Jr Ave SE
Washington, DC 20032

202-580-6485

HSCSN Department Numbers

  • Care Management:202-467-2737
  • Care Management Fax: 202-467-0978
  • Claims & Billing: 202-467-2737
  • Claims & Billing Fax: 202-467-2701
  • Grievance and Appeals: 202-495-7582
  • Compliance Department: 202-495-7521
  • Contracting Department: 202-495-7570
  • Contracting Department Fax: 202-635-5767
  • Customer Care Services: 202-467-2737
  • Customer Care Services Fax: 202-721-7169
  • After Hours Customer Care Services: 202-441-5268 (Monday - Friday: 5:30 p.m. to 7:30 a.m./Weekends and Holidays: 24 hours)
  • Family and Community Development Outreach Department: 202-580-6485
  • Laboratory Services: 800-845-6167
  • Media Inquiries: 202-454-1266
  • Provider Services: 202-495-7526

You can also leave a message using the email contact form below.