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Effective July 15th, Health Services for Children with Special Needs (HSCSN) will implement Optum Financial/Optum Pay as the check payment vendor for provider electronic funds transfer (EFT). The details to the provider letter can be found in this document.

Nurse Advice/Urgent Support

Health Services for Children with Special Needs, Inc. (HSCSN) is excited to share a new benefit with you! We have partnered with Imagine Pediatrics to give you quick access to medical advice and treatment whenever you need it. Here are the two new services we are offering with Imagine Pediatrics:

  • 24/7 Nurse Advice Line powered by Imagine Pediatrics: You can now get advice from a licensed nurse anytime, day or night. This service determines the urgency of a health problem and the most appropriate setting to address the problem (e.g., home, primary care provider, urgent care, emergency department). The nurses can sometimes provide advice on treatment, advice related to behavioral issues, medications, unexplained symptoms, fever, cough, skin problems, etc. When you are unsure of what is going on, call the Nurse Advice Line first before going to the Emergency Department. The goal is to help you get into the right care at the right time and avoid unnecessary trips to the emergency department.
  • 24/7 Virtual Urgent Care powered by Imagine Pediatrics: If you need more help after receiving Nurse Advice, you will be connected to an Urgent Care medical provider through Telemedicine. The medical provider will work with you to address your health issue. If you are over the age of 20, you will be referred to an HSCSN network urgent care or an emergency department in the District of Columbia.

There are three ways to connect to Imagine Pediatrics:

  1. You or your caregiver can call Imagine Pediatrics directly at (833) 208-7770
  2. You or your caregiver can call HSCSN Customer Care Services at (202) 467-2737, and we will connect you to Imagine Pediatrics.
  3. An HSCSN Care Manager can transfer you to Imagine Pediatrics.

Please note that this service is not a replacement for calling 911 for life-threatening healthcare emergencies.

We hope these new services make it easier for you to get the care you need.

For any questions, please contact your Care Manager or Customer Care at (202) 467-2737. TTY/TDD users call (202) 467-2709.