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The District of Columbia Department of Health Care Finance (DHCF) has recently finalized new regulations affecting Medicaid reimbursement for certain out-of-pocket expenses. Learn more.
Your Care Manager
Your Care Manager - A Partner in Planning and Providing Care
You will have a Care Manager to help with care. Your Care Manager will contact you by telephone within the first five (5) days after you sign-up for HSCSN. At that time, you can agree on a time to meet. After that, you will meet with the Care Manager up to three (3) times per year.
Your Care Manager will:
- Work with you and your health care providers to prepare a Care Coordination Plan.
- Make appointments with your PCP, specialists, and other health care providers.
- Setup rides to health care services.
- Make sure the doctors and other providers have the information about your or your child’s condition.
- Make sure your providers or your child’s providers are following the Care Coordination Plan.
- Make sure your child’s school, district agencies, and providers are giving you the services in a treatment plan.
- Help you to understand your condition or your child’s condition and how to manage it.
- Connect you to people in the community who can help you or your child.
- Meet with you face-to-face during the year to:
- Complete assessments.
- Talk about the Care Coordination Plan for you or your child.
Contact Your Care Manager
HSCSN Customer Care Business Hours
HSCSN Customer Care is available Monday-Friday from 8AM - 5:30PM.
For emergency reasons, a Care Manager will be available 24 hours a day, 7 days a week to answer questions and provide support on any issues about your Care Manager.
HSCSN Customer Care After Hours
Please call our HSCSN After Hours Customer Care Line for inquiries after business hours, weekends, and holidays. Leave a detailed message for your Care Manager and he/she will return your call the next business day.
